FINCA VALHALLA - B&B ACCOMMODATION

1. Booking & Confirmation

1.1 Booking Process

• Booking is confirmed only upon receipt of payment in full.
• Confirmation will be sent via email within 24 hours of payment.
• Guest details must be accurate at the time of booking.
• Maximum occupancy: 6 guests per apartment.

1.2 Confirmation Email

Upon booking, guests will receive a confirmation email including:

• Booking confirmation number
• Check-in/check-out times and procedures
• Property address, GPS coordinates, and access instructions
• WiFi password and access details
• Emergency contact information
• House rules and property policies
• Payment receipt and breakdown

2. Accommodation Pricing

2.1 Base Rate

€180 per night (up to 2 adults)

2.2 Additional Guests

€10 per night for each additional adult (beyond 2)

• Maximum occupancy: 6 guests

2.3 Optional Add-On Services

Breakfast:

• Continental Breakfast: €10/day (pastries, fruit, juice, coffee, tea)
• Cooked Breakfast: €15/day (full hot breakfast: eggs, bacon, bread, fruit, beverages)
• Must be ordered at time of booking or 24 hours in advance

Parking:

• €12/day for vehicle parking in designated areas
• Maximum 2 vehicles per apartment
• Additional vehicles: €8/day each

Early Check-in & Late Check-out:

• Early Check-in (before 11:00 am): €20 for 2-4 hours early arrival
• Late Check-out (after 12:00 pm): €20 for 2-4 hours late departure
• Subject to availability - must be requested at time of booking

2.4 Equestrian Services

Available upon request at additional cost. Contact property directly for pricing and availability

2.5 Special Services

Additional services (catering, airport transfers, event coordination) available on request with separate quotation.

3. PAYMENT TERMS

3.1 Payment Required

• Full payment required at time of booking
• Payment accepted via bank transfer, credit card, or other agreed method
• Invoices and receipts will be provided electronically

3.2 Currency

All prices displayed in Euros (€)

3.3 Taxes

Prices include VAT (IVA) as applicable under Spanish law

3.4 Disputed Charges

Any payment disputes must be reported within 14 days of booking

5. CHECK-IN & CHECK-OUT

5.1 Standard Check-In

• Time: 11:00 am
• Key Collection: Instructions provided in confirmation email
• Valid ID Required: One guest must present valid photo identification
• Payment Confirmation: Guest will verify payment has been received

5.2 Standard Check-Out

• Time: 12:00 pm
• Keys: Must be returned to designated location
• Property Condition: Apartment must be left clean and tidy
• Final Walkthrough: Property staff may conduct inspection

5.3 Early Check-in

• Available subject to availability
• €20 surcharge for 2-4 hour early arrival
• Must be requested at booking or minimum 24 hours in advance
• Not guaranteed

5.4 Late Check-out

• Available subject to availability
• €20 surcharge for 2-4 hour late departure
• Must be requested at booking or minimum 24 hours in advance
• Not guaranteed

5.5 Access & Security

• Guests receive access codes/keys upon check-in
• Guests are responsible for securing property during stay
• Valuables should be stored securely
• Property is monitored by security cameras in common areas

6. ACCOMMODATION INCLUSIONS

6.1 What's Included

• Accommodation in luxury apartment (as booked)
• WiFi internet access throughout property
• Use of all common facilities: pool, jacuzzi, sauna
• Parking (if booked)
• Air conditioning and heating
• Standard utilities (water, electricity)
• Bed linens and towels
• Basic cleaning supplies

6.2 What's NOT Included

• Breakfast (unless specifically added)
• Additional services (catering, spa treatments, equestrian)
• Special events or activities
• Parking (unless specifically added)

7. HOUSE RULES & POLICIES

7.1 Quiet Hours

• Quiet Hours: 22:00 - 08:00 daily
• Maximum Noise Level: 65 decibels during quiet hours
• Guests must respect neighbors and other guests

7.2 Smoking Policy

• Smoking is strictly prohibited indoors
• Smoking permitted only on designated outdoor terraces
• Violators may face additional cleaning charges

7.3 Pool & Spa Facilities

• Use at guest's own risk
• No glass containers in pool area
• Pool Access: 08:00 - 20:00 daily
• Jacuzzi & Sauna: 10:00 - 22:00 daily
• Children must be supervised at all times

7.4 Kitchen Usage

• Guests may use kitchen facilities to prepare their own meals
• Professional kitchen available for an additional charge
• Guests must clean up after themselves
• No commercial cooking or food preparation for outside purposes

7.5 Parking

• Vehicles must be parked in designated areas only
• Speed Limit: 10 km/h within the property
• Guests assume responsibility for their vehicle
• Property is not liable for damage, theft, or accidents

7.6 Pets

• Pets allowed only by prior written arrangement
• Additional cleaning charges apply (€50 minimum)
• Pets must not disturb other guests
• Pet owners are responsible for any damage caused

7.7 Damage & Breakages

• Guests are responsible for any damage caused during their stay
• Minor damage will be charged to the guest account
• Significant damage may result in legal action
• The property reserves the right to withhold the security deposit for damages

7.8 Property Security

• Do not share access codes with unauthorized persons
• Report any security concerns immediately
• Guests are liable for any loss or damage resulting from negligence
• The property is not responsible for stolen personal belongings

7.9 Prohibited Activities

• No commercial filming, photography, or events without prior authorization
• No parties or gatherings beyond the permitted occupancy limit
• No loud music or amplified sound
• No weapons or dangerous items
• No illegal substances or activities

8. GUEST RESPONSIBILITIES

8.1 Conduct

• Guests must respect the property and other guests
• Guests must comply with Spanish law
• Disruptive behaviour may result in immediate eviction without refund
• Guests are liable for any disturbances caused

8.2 Property Care

• Guests must leave the property in a clean condition
• Excessive cleaning charges apply if the property is left dirty
• Any breakages must be reported immediately
• Guests must not rearrange furniture without permission

8.3 Check-out Procedures

• Strip beds and place linens in the laundry area
• Take out all rubbish
• Switch off lights and close windows
• Lock all doors and return keys
• Leave the property in a condition consistent with arrival

8.4 Personal Belongings

• The property is not responsible for lost, stolen, or damaged belongings
• Use the provided safes for valuables
• Insurance is recommended for valuable items

9. LIABILITY & INSURANCE

9.1 Assumption of Risk

• Guests use the property, facilities, and equipment at their own risk.
• The property is not liable for personal injury or accidents.
• Guests are responsible for obtaining personal travel insurance.
• Guests are recommended to have comprehensive travel coverage.

9.2 Property Liability

• The property maintains comprehensive liability insurance.
• Insurance covers property damage only and does not cover guest negligence.
• Significant damage claims will be pursued against guests where applicable.

9.3 COVID-19 & Health

• Guests must not check in if they are unwell.
• Guests must comply with current Spanish health regulations.
• The property is not liable for illness contracted during the stay.

10. SPECIAL CONDITIONS

10.1 Equestrian Services

• Available with professional supervision only.
• Riders must have previous riding experience.
• Helmets are mandatory.
• A liability waiver is required.
• A separate insurance premium applies.
• Maximum Weight: 100 kg per horse.

10.2 Photography & Filming

• Personal photography is permitted for non-commercial use.
• Commercial photography or filming requires prior authorisation.
• Additional fees and insurance may apply.
• Commercial filming is subject to separate production terms.

10.3 Privacy & Recordings

• Guests have a reasonable expectation of privacy within their accommodation.
• Security cameras operate only in common areas (never in guest rooms or bathrooms).
• Guests must not record other guests without their consent.

10.4 Group Bookings

• Groups of four or more guests must nominate one responsible contact person.
• An additional security deposit may be required.
• The group leader is responsible for the conduct of all group members.
• Special terms apply to extended group stays.

11. CONTACT & COMMUNICATION

11.1 Contact Information

• Email: [property email]
• WhatsApp: Available for urgent enquiries.
• Telephone: [property phone]
• Office Hours: 09:00 – 18:00 (Monday–Friday)
• Emergency (Out of Hours): [emergency number]

11.2 Notifications

• Important booking information will be provided via email.
• Guests are responsible for monitoring their email during the booking period.
• Last-minute changes will be communicated via email and WhatsApp where possible.

11.3 Complaints & Disputes

• Complaints must be reported within 48 hours of check-out.
• Disputes must be submitted in writing within 14 days.
• The property is committed to a fair and transparent resolution process.

12. LOCATION & LOGISTICS

12.1 Property Location

• Address: Urb. Valgrande, 28730 Chinchón, Madrid, Spain
• Nearby Attractions: Historic Chinchón (10 minutes), Madrid Centre (30 minutes)
• Airport: Madrid-Barajas International Airport (approximately 30 minutes by car)

12.2 Getting There

• GPS Coordinates: Available upon request.
• Detailed directions are provided in the booking confirmation email.
• Parking is available on the property.

12.3 Local Services

• Medical Facilities: Approximately 10 minutes away.
• Restaurants & Shops: Chinchón town centre (10 minutes).
• Supermarkets: Approximately 10 minutes away.
• Police: Local police station in Chinchón.

13. DATA PROTECTION & PRIVACY

13.1 Personal Data

• Guest data is collected solely for booking and communication purposes.
• Data is stored securely in accordance with Spanish GDPR legislation.
• Personal information will not be shared with third parties without consent.
• Booking records are retained for legal and accounting purposes for five years.

13.2 Marketing Communications

• Guests may receive post-stay satisfaction surveys.
• Guests may receive promotional offers, with an option to opt out at any time.
• All marketing communications comply with applicable Spanish legislation.

14. MODIFICATIONS & AMENDMENTS

14.1 Terms Updates

• The property reserves the right to update these terms with 30 days' notice.
• Existing bookings remain governed by the terms in effect at the time of reservation.
• Significant amendments may allow guests to cancel without penalty.

14.2 Force Majeure

• The property is not liable for unavoidable circumstances beyond its reasonable control.
• Examples include natural disasters, government actions, pandemics, and similar events.
• Guests may be offered a rescheduled stay or refund in accordance with the cancellation policy.

15. LEGAL & JURISDICTION

15.1 Governing Law

• These Terms & Conditions are governed by Spanish law.
• Any disputes shall be subject to the jurisdiction of the Spanish courts.
• Specific Jurisdiction: Courts of Madrid.

15.2 Entire Agreement

• These Terms & Conditions constitute the entire agreement between the parties.
• Any prior agreements or understandings are superseded.
• Any amendments are valid only if made in writing and signed by both parties.

15.3 Severability

• If any provision is found to be invalid or unenforceable, the remaining provisions shall continue in full effect.
• Any invalid provision will be interpreted as closely as possible to its original lawful intent.

16. CONTACT BEFORE BOOKING

Questions about these terms?

Please contact us before confirming your booking. We’re happy to clarify any points or discuss special circumstances.

• Email: [property email]
• WhatsApp: [WhatsApp number]
• Telephone: [phone number]

By completing your booking, you confirm you have read, understood, and agree to be bound by these Terms and Conditions.